Shipping Charges
| For Total Order | Ground | 2nd Day | Next Day OR Alaska, Hawaii, Puerto Rico |
|---|---|---|---|
| < $25.00 | $12.75 | $45.50 | $92.95 |
| $25.00 - $49.99 | $13.25 | $48.50 | $99.75 |
| $50.00 - $99.99 | $17.75 | $56.00 | $127.00 |
| $100.00 - $199.99 | $18.75 | $68.00 | $141.00 |
| $200.00 + | 10% of order | 40% of order | 65% of order |
Please allow 24 hours for a shipping quote to be generated once your order has been received by a Customer Service Representative when shipping to Canada, Mexico, and other locations not listed above.
PREMIUM PROCESSING FEES apply to orders needed in less than 10 business days.
NOTE: During April through July we may need longer to produce your order.
Yes. We will accept orders for faster delivery when we can accommodate them. Premium processing fees and express shipping charges will be incurred. For fastest service, orders should be paid by credit card. Because our items are handmade, some items may not be available for rush delivery. Please call customer service to discuss your needs.
- Same day orders must be placed by noon EST, add 100% of the total merchandise cost of the order
- 2-day, add 50% of the total merchandise cost
- 3-5 days, add 20% of the total merchandise cost
Web orders received after 5:00 pm, Eastern Standard Time, are processed the next business day.
Most products are manufactured 7-12 working days after we receive your approval to begin production. If your order needs to be delivered same day, there is a 100% premium processing fee, plus charges for Next Day Air. If your order is needed in 2 days, there is a 50% premium processing fee plus 2nd Day Shipping charges. Orders needed in 3-5 days pay 20% premium processing fee. Depending on where you live, you may have to pay for air shipping to get your products on time. Note that the minimum rush charge is $15 (X).
Specific awards are heavy and incur additional charges if shipped by air. For these items, the additional air shipping charges are $200 (X) for Second Day Air and $300 (X) for Next Day Air per piece. At this time our website is not able to apply these charges however these surcharges will be applied to your order once they are received in customer service.
For various business reasons (production time, weight, etc.) certain items are shipped separately to provide the highest product quality. An example would be an order for rosettes, silver and riders numbers. This would be shipped in three separate boxes so that none of the items are damaged during shipment. Shipping charges may vary from what is quoted on the web – the confirmation that you receive from customer service will reflect the correct prices for orders with mixed items. For more information you can call our Customer Service department Mon – Fri, 9:30am – 4:30pm EST at 1-800-556-7652.
Yes we do if ordering by phone. Internet orders do not allow Saturday delivery. Phone orders can be delivered on Saturday anywhere that UPS delivers to on Saturdays. Note that they do NOT deliver everywhere on Saturdays that they deliver to during the week. Packages which must be delivered on Saturday are subject to a $16.00 (X) per package charge and must be ordered over the phone: 800-556-7652.
UPS requires a complete, valid street address for delivery. If you fail to give us your complete shipping address and UPS determines they need an "Address Correction" in order to deliver your package, you will be charged a $25.00 (X) "Address Correction" fee, per box. This fee is charged directly to us from UPS. To avoid this charge, please be sure to give us your complete billing address information, including Suite, Apartment, Floor, etc. UPS address correction fees are applied to any order with an incorrect address including orders where UPS corrects the address before delivering to the customer as well as orders returned to us with an incorrect address. If an address correction fee applies and/or reshipment is required, this charge will be billed to you separately.
Yes. We ship to Canada using UPS and it’s e-tailor Brokerage Program (eBP). Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax).
Please call customer service (1-800-556-7652) for more details on the brokerage fee and any other applicable duties and taxes. You may also visit the UPS Custom Clearance Page for more information.